Terms of service
TERMS OF SERVICE
Kalahari Gear & Optics
Registration No.: CC/2025/01197
VAT No.: 15254496
OVERVIEW
Welcome to Kalahari Gear & Optics.
The terms “we,” “us,” and “our” refer to Kalahari Gear & Optics. We operate this website and online store and provide access to information, products, features, tools and related services collectively referred to as the “Services.”
Our online store is powered by Shopify, which provides the e-commerce platform that enables us to offer our products and services online.
These Terms of Service, together with our Privacy Policy, Shipping Policy, Refund Policy and any other policies displayed on our website, govern your use of our website and any purchases made through Kalahari Gear & Optics.
By accessing our website, browsing our products, creating an account or placing an order, you agree to be bound by these Terms.
Please read them carefully before using our Services.
SECTION 1 – USE OF OUR WEBSITE
By using our website, you confirm that you have the legal capacity to enter into transactions under applicable law.
You agree to use our website and Services only for lawful purposes.
You may be required to provide certain information when creating an account or placing an order, including:
- Your full name
- Contact number
- Email address
- Billing information
- Delivery address
- Payment information where applicable
You agree that all information provided by you is accurate, complete and current.
You are responsible for maintaining the confidentiality of your account details and password and for any activity conducted through your account.
SECTION 2 – OUR PRODUCTS
Kalahari Gear & Optics supplies products including, but not limited to:
- Riflescopes and optics
- Scope mounts, rings and accessories
- Rifle accessories
- Reloading equipment
- Reloading die sets
- Annealing equipment
- Powder measuring equipment
- Rifle cleaning products
- Shooting and range equipment
- Hearing protection
- Bipods and shooting supports
- Hunting and outdoor accessories
- Other related gear
We make every reasonable effort to ensure that product descriptions, specifications, photographs, pricing and other information displayed on our website are accurate.
However:
- Product colours may vary depending on your screen or device.
- Images may differ slightly from the final product.
- Manufacturers may change product specifications or packaging without notice.
- Product availability may change at any time.
- Some products may need to be specially ordered from suppliers.
We reserve the right to correct errors, update product information, discontinue products or limit quantities at any time.
SECTION 3 – ORDERS AND STOCK CONFIRMATION
Placing an order through our website constitutes a request to purchase the selected products.
Submitting an order does not guarantee that the item is immediately available.
Many products supplied by Kalahari Gear & Optics are sourced from distributors or suppliers and may require stock confirmation before payment is requested.
Our normal ordering process may include:
- The customer submits an order.
- Kalahari Gear & Optics confirms availability with the relevant supplier or warehouse.
- We notify the customer once stock availability has been confirmed.
- Full payment is then required before the order is processed or placed with the supplier.
- The order is dispatched or delivered once available.
We reserve the right to decline or cancel an order where:
- The product is unavailable.
- The supplier has discontinued the product.
- A pricing or listing error has occurred.
- Payment has not been received.
- We are unable to source the item.
- Fraudulent or suspicious activity is suspected.
- Circumstances outside our reasonable control prevent fulfilment.
Where payment has already been received and an item becomes unavailable, we will contact the customer to arrange an appropriate refund, alternative product or other agreed solution.
Customers are responsible for checking their order details before confirming an order.
SECTION 4 – PRICING, VAT AND PAYMENT
All prices displayed on our website are quoted in Namibian Dollars (N$) unless otherwise stated.
VAT No.: 15254496
Prices, discounts, promotions and special offers may change without notice.
The price displayed when an order is submitted may be subject to confirmation where:
- The product must be ordered from a supplier.
- The supplier changes its pricing.
- Exchange rates affect imported products.
- An obvious pricing or listing error has occurred.
Where a price changes materially before payment is made, the customer will be informed and may decide whether to proceed.
Shipping or courier charges may be added separately depending on the delivery method and destination.
Full payment is required once stock availability has been confirmed unless another payment arrangement has been expressly agreed to in writing.
Customers must ensure that payment and billing information provided is accurate and that they are authorised to use the selected payment method.
SECTION 5 – SHIPPING AND DELIVERY
Delivery times depend on whether the product is immediately available or needs to be ordered.
Items in Stock
Products that are available in stock are generally processed or dispatched within approximately:
1–5 business days.
Items That Need to Be Ordered
Products that must be sourced or ordered from a supplier generally have an estimated lead time of:
2–4 weeks.
These timeframes are estimates only and may vary.
Delays may occur due to:
- Supplier availability
- Import delays
- Customs processing
- Courier delays
- Public holidays
- Transport disruptions
- Remote delivery locations
- Supplier backorders
- Events outside our reasonable control
Kalahari Gear & Optics cannot guarantee exact delivery dates unless expressly confirmed in writing.
SECTION 6 – COURIER RISK, LOST OR DAMAGED PARCELS
Once a parcel has been collected by or handed over to the appointed courier, the parcel is in the care of the courier service.
Kalahari Gear & Optics cannot accept responsibility for loss, theft, damage or delays occurring after the parcel has been handed to the courier where such circumstances are outside our reasonable control.
We will, however, assist customers where reasonably possible with courier enquiries or claims.
Any parcel that is:
- Lost
- Damaged
- Missing
- Incomplete
- Incorrectly delivered
- Not received by the expected delivery date
must be reported to us within 48 hours of delivery or the expected delivery date.
Customers should retain:
- Original packaging
- Courier labels
- Photographs of damage
- Proof of delivery
- Any other supporting evidence
Where an issue is not reported within 48 hours, Kalahari Gear & Optics reserves the right not to approve a replacement, refund or claim, particularly where the delay prevents the matter from being properly investigated.
Please refer to our separate Shipping Policy for further information.
SECTION 7 – RETURNS, REFUNDS AND EXCHANGES
Returns, refunds and exchanges are governed by our Refund Policy and applicable Namibian law.
Where a return is accepted, the product should generally be:
- Unused
- Unaltered
- In its original condition
- In its original packaging where reasonably possible
Products may not qualify for return where they have been:
- Used
- Installed
- Modified
- Damaged after delivery
- Incorrectly handled
- Specially ordered specifically for the customer
- Returned without required packaging or accessories
Damaged, defective or incorrect items should be reported as soon as possible after delivery.
Nothing in these Terms is intended to unlawfully limit any rights available to customers under applicable Namibian law.
SECTION 8 – SPECIAL ORDERS
Certain products may be specially ordered for a customer from a supplier or distributor.
Special-order products may require full payment before the order is placed with the supplier.
Once a special order has been submitted to the supplier, cancellation may not always be possible.
Where cancellation is requested, any refund will depend on:
- Whether the supplier allows cancellation.
- Whether the product has already been dispatched.
- Any non-refundable supplier charges.
- Any import, shipping or handling costs already incurred.
Customers should confirm product specifications carefully before approving a special order.
SECTION 9 – PRODUCT SUITABILITY AND CUSTOMER RESPONSIBILITY
Customers are responsible for ensuring that products ordered are suitable for their intended use.
This is particularly important for products such as:
- Scope rings and mounts
- Reloading dies
- Reloading components and equipment
- Rifle accessories
- Cleaning equipment
- Bipods
- Optics
- Other calibre-specific or firearm-specific products
Customers should confirm compatibility before purchasing.
Where you are unsure, we encourage you to contact Kalahari Gear & Optics for assistance before placing an order.
Advice provided by us is based on information supplied by the customer and available manufacturer specifications.
The final responsibility for confirming compatibility remains with the customer.
SECTION 10 – PRODUCT USE AND SAFETY
Products must be used responsibly, safely and in accordance with:
- Manufacturer instructions
- Applicable laws
- Safety guidelines
- Recommended installation and operating procedures
Where specialised installation, adjustment or technical knowledge is required, the customer should seek assistance from a suitably qualified person.
Kalahari Gear & Optics cannot accept responsibility for injury, damage or loss caused by:
- Incorrect installation
- Improper use
- Unsafe handling
- Failure to follow manufacturer instructions
- Unauthorised modification
- Use of incompatible components
- Negligent use
Customers are responsible for complying with all applicable Namibian laws relating to firearms, ammunition, reloading, hunting and related equipment.
SECTION 11 – WARRANTIES
Certain products may be covered by a manufacturer or supplier warranty.
Warranty terms vary depending on the manufacturer.
A warranty claim may require:
- Proof of purchase
- Product serial number
- Photographs or video
- Description of the fault
- Return of the product for inspection
Warranty claims may need to be submitted to the manufacturer, supplier or authorised distributor for assessment.
Warranty generally does not cover:
- Normal wear and tear
- Accidental damage
- Misuse
- Incorrect installation
- Negligence
- Unauthorised modifications
- Damage caused by incompatible equipment
Kalahari Gear & Optics will assist customers with valid warranty claims where reasonably possible.
SECTION 12 – INTELLECTUAL PROPERTY
The content on our website, including where applicable:
- Logos
- Branding
- Text
- Product descriptions
- Graphics
- Photographs
- Videos
- Website layouts
- Promotional content
is owned by Kalahari Gear & Optics, its licensors, suppliers or the applicable intellectual-property owner.
Our website content may not be copied, reproduced, republished, distributed, modified or commercially exploited without permission.
Third-party trademarks, logos and brand names displayed on our website remain the property of their respective owners.
SECTION 13 – OPTIONAL THIRD-PARTY TOOLS
Our website may provide access to services operated by third parties, including:
- Shopify applications
- Payment providers
- Courier tracking systems
- Review platforms
- Analytics tools
- Social media integrations
These third-party services may be subject to their own terms and privacy policies.
Kalahari Gear & Optics does not control all aspects of third-party services and cannot guarantee their uninterrupted availability or performance.
SECTION 14 – THIRD-PARTY LINKS
Our website may contain links to third-party websites.
We are not responsible for:
- Third-party website content
- Security
- Accuracy
- Products
- Services
- Terms
- Privacy practices
Customers access third-party websites at their own discretion.
Any complaint relating directly to a third-party service should be addressed to the relevant provider.
SECTION 15 – RELATIONSHIP WITH SHOPIFY
Kalahari Gear & Optics uses Shopify as the technology platform that powers our online store.
Any sale made through our website is a transaction directly between the customer and Kalahari Gear & Optics.
Shopify provides the e-commerce infrastructure but is not the seller of products offered by Kalahari Gear & Optics.
SECTION 16 – PRIVACY AND PERSONAL INFORMATION
We collect and process customer information necessary to operate our online store, process orders and provide customer service.
This may include:
- Contact information
- Delivery details
- Order history
- Payment-related information
- Website usage information
Some information may be processed by Shopify or other third-party service providers necessary to operate our website and fulfil orders.
Please refer to our Privacy Policy for more information.
SECTION 17 – CUSTOMER REVIEWS AND FEEDBACK
Customers may submit reviews, comments, suggestions, photographs or other feedback.
By submitting content, you confirm that:
- You have the right to submit it.
- It is accurate to the best of your knowledge.
- It does not infringe another person's rights.
- It does not contain unlawful, abusive or malicious content.
We reserve the right to moderate or remove inappropriate content.
SECTION 18 – ERRORS, INACCURACIES AND OMISSIONS
Occasionally our website may contain errors relating to:
- Prices
- Product descriptions
- Specifications
- Availability
- Promotions
- Shipping costs
- Delivery times
We reserve the right to correct errors, update information or cancel an affected order where necessary.
Where a material error affects an order, we will attempt to contact the customer before proceeding.
SECTION 19 – PROHIBITED USES
You may not use our website or Services:
- For unlawful purposes.
- To commit fraud.
- To violate any applicable law.
- To infringe intellectual-property rights.
- To upload viruses or malicious software.
- To gain unauthorised access to our systems.
- To collect information about others unlawfully.
- To interfere with website security.
- To harass, threaten or abuse another person.
- To deliberately submit false or misleading information.
- To reproduce or scrape our website content for unauthorised commercial purposes.
We reserve the right to suspend or restrict access where misuse is suspected.
SECTION 20 – AVAILABILITY OF SERVICES
We do not guarantee that our website or Services will always operate without interruption.
Website access may occasionally be affected by:
- Maintenance
- Shopify outages
- Internet failures
- Technical problems
- Security incidents
- Third-party system failures
We may modify, suspend or discontinue parts of our Services where necessary.
SECTION 21 – DISCLAIMER
We make reasonable efforts to provide accurate and useful product information.
However, product information should not replace professional technical advice where specialised knowledge is required.
Customers remain responsible for selecting, installing and using products appropriately.
Except where required by law, Kalahari Gear & Optics does not guarantee that:
- Every product will be suitable for every application.
- The website will always operate without interruption.
- Every product will always be immediately available.
- Delivery estimates will always be met exactly.
SECTION 22 – LIMITATION OF LIABILITY
To the fullest extent permitted by applicable Namibian law, Kalahari Gear & Optics will not be responsible for indirect or consequential losses arising from:
- Misuse of products
- Incorrect installation
- Incorrect product selection
- Supplier delays
- Courier delays outside our reasonable control
- Website outages
- Third-party service interruptions
Nothing in these Terms excludes or limits liability where such exclusion is prohibited by law.
SECTION 23 – INDEMNIFICATION
To the extent permitted by law, you agree not to hold Kalahari Gear & Optics, its employees, representatives, contractors or service providers responsible for losses or claims resulting directly from:
- Your unlawful use of our website.
- Your misuse of a product.
- Your breach of these Terms.
- Your infringement of another person's rights.
SECTION 24 – TERMINATION
We reserve the right to suspend or terminate access to our Services where a customer:
- Breaches these Terms.
- Uses the website unlawfully.
- Engages in fraudulent activity.
- Attempts to interfere with website security.
Any outstanding payment obligations remain payable following termination.
SECTION 25 – SEVERABILITY
If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be limited or removed only to the extent necessary.
The remaining provisions will continue to remain valid.
SECTION 26 – WAIVER AND ENTIRE AGREEMENT
Failure by Kalahari Gear & Optics to enforce any provision of these Terms does not waive our right to enforce that provision later.
These Terms, together with our other website policies, form the agreement governing your use of our online store.
SECTION 27 – GOVERNING LAW
These Terms of Service and all transactions with Kalahari Gear & Optics are governed by the laws of the Republic of Namibia.
Any dispute arising from these Terms or a transaction with us will be subject to the jurisdiction of the appropriate courts of Namibia, unless otherwise required by applicable law.
SECTION 28 – CHANGES TO THESE TERMS
We reserve the right to update or amend these Terms of Service from time to time.
The latest version will be published on our website.
Customers are encouraged to review these Terms periodically.
Continued use of our website after updated Terms become effective constitutes acceptance of those Terms to the extent permitted by law.
SECTION 29 – CONTACT INFORMATION
Questions about these Terms of Service, products or orders may be directed to:
Kalahari Cart Online Shopping
Registration No.: CC/2025/01197
VAT No.: 15254496
Namibia
Email: admin@kalaharicart.store
Product & Optics Advice: Zandrea – +264 81 160 7394
Business Address: Farm no 77, Yakandandah, Gobabis