Returns, Refunds & Exchanges Policy

At Kalahari Gear & Optics, we aim to ensure that all orders are supplied correctly and reach our customers in good condition. Please review this policy carefully before placing an order.

Damaged or Lost Orders

If an item is damaged in transit or a parcel is lost, the issue must be reported in accordance with our Shipping Policy.

Customers must report a damaged, lost, missing or undelivered parcel within 48 hours of delivery or the expected delivery date and provide any information reasonably required to investigate the matter, including photographs, packaging, courier labels or other supporting evidence.

Where the required reporting procedure has been followed correctly and the claim is approved, Kalahari Gear & Optics will either replace the affected product or provide a refund, depending on product availability and the circumstances of the claim.

Replacement products will be supplied within the timeframe reasonably available to us. Where a replacement item must be ordered from a supplier, normal supplier lead times may apply. We will communicate the expected timeframe with the customer.

Change-of-Mind Returns

We do not accept returns or provide refunds simply because a customer:

• Changes their mind or is unhappy with their choice after receiving the product.
• No longer wants or needs the product.
• Ordered the incorrect product, model, size, calibre, specification or compatibility.
• Failed to check that the product was suitable for their intended use before ordering.

Customers are responsible for checking all product details carefully before confirming an order. Where you are uncertain about compatibility or suitability, please contact us for advice before purchasing.

No Exchanges

We do not offer exchanges.

If an incorrect item was ordered by the customer, it cannot simply be exchanged for another product.

This does not affect an approved claim where Kalahari Gear & Optics supplied an incorrect, damaged or defective product.

Incorrect Product Supplied by Us

If you receive a product that is different from the item you ordered due to an error by Kalahari Gear & Optics, please notify us promptly and within 48 hours of receiving the order.

Once verified, we will arrange an appropriate replacement or refund.

Important

Products should not be used, installed, altered or modified if you intend to report them as damaged, defective or incorrectly supplied unless use was reasonably necessary to identify the problem.

All refund, replacement and return decisions remain subject to the circumstances of the claim and any rights or remedies that cannot legally be excluded under applicable Namibian law.